Tracebuzz was founded in 2009. The scope of the software at that time was to “trace” “buzz”. Until 2013 web care became a priority within organizations in the Netherlands. Organizations increasingly wanted to join a dialogue with customers who shared their experiences on social media channels such as Twitter, Instagram, Facebook, and Whatsapp. For example, Tracebuzz made it possible for organizations to make the transition with their web care teams in an efficient way from reactive customer service to proactive community building. Excellent customer service is increasingly seen as the main differentiation between ambitious organizations.
With our ISO® 27001:2017, 9001:2015 and NEN 7510:2017 certifications, we work on the security of our software every day. In addition, we have a strong privacy focus, we conduct regular audits and we train our staff in privacy and security.
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Tracebuzz offers a customer contact solution for companies using your customer's preferred channels, social media, chat & messaging. All within your companies' digital environment. Communicate succinctly with your customers, exactly as your customers are used to and thus increase customer satisfaction. Put an end to long waiting or turnaround times and the associated high costs.
Parley was officially launched in 2017. With Parley integrated into your companies' website or app, you combine the best of live chat and WhatsApp, which is safe and easy to maintain. Integrating an instant messaging solution is a safer and more efficient alternative to existing solutions. With Parley Messaging, your company is always reachable and messages are handled retrieved within the chosen SLA. A chat session is never missed, even if the browser or app is closed. Both the agent and the customer can always access the full conversation history.