Compared to traditional customer contact channels such as call and e-mail, social engagement has a lower AHT in most organizations.
"The switch to Tracebuzz has led to a lower handling time and higher customer satisfaction. Pure profit for both parties”
In the customer contact landscape, there is not a single integration we avoid.
" By fully integrating with our CRM solution, we complete the customer communication image, route all channels effectively and report the activities of our service employees consistently."
Through years of product development and listening to our end users, Tracebuzz is seen as a nice user-friendly solution to work in.
“After we switched to Tracebuzz, we work more efficiently and employee satisfaction has increased.”
