The solution for your staff shortage
Not so long ago, it was thought that automation would take jobs away at customer contact centres. But the opposite is true. Never before have there been so many people at work and the demand for new people has been so high. Technical solutions can help relieve the pressure on your employees.
By Mohamed Abdallaoui
Finding personnel for customer service is one thing, retaining them is even more difficult
We say nothing new when we say that the turnover rate at customer contact centers is high. Estimation is a range from 30-50%. There are various reasons for this, such as work pressure and career opportunities. How can you ensure that you retain your staff?
- By Mohamed Abdallaoui